Return, Size Exchange, Refund & Cancellation Policy:
Return Defective Product: Masley Enterprises Inc. warrants individual pairs of gloves sold online and at retail against defects in materials and workmanship for a period of 90 days from date of delivery. In order for this warranty to be effective, you must return the gloves to us within the 90 day warranty period. Return gloves with the packing slip return information completed, properly packaged, and with insurance and transportation costs prepaid. We will, at our sole option and as your exclusive remedy, repair or replace the defective product without charge, or refund the price you have paid. We will reship the product to you at our expense to addresses within the continental United States and to APO & FPO addresses.
Size Exchange: Masley Enterprises Inc. will exchange gloves with a different size provided the gloves are in new and unused condition. In order for this Size Exchange policy to be effective, you must return the gloves to us within the 90 day warranty period. Return gloves with the packing slip return information completed, properly packaged, and with insurance and transportation costs prepaid. We will reship the size exchange gloves to you at our expense to addresses within the continental United States and to APO & FPO addresses.
Refund Policy: If you simply would like a refund for your gloves, there will be a restocking fee of 15%. Gloves must be in new and unused condition. In order for this Refund policy to be effective, you must return the gloves to us within the 90 day warranty period. Return gloves with the packing slip return information completed, properly packaged, and with insurance and transportation costs prepaid. We will process a refund to you within 7 days via your same credit card number that was used to purchase the gloves.
Cancellation Policy: All sales are final at time of online sale due to the fact that we will ship your product as soon as the order is received. We are unable to “Cancel” an order that has already shipped. If you have any questions regarding cancelling an order, please call customer service at 302-427-9885.